Castelmuzio (Siena) - Val D'Orcia - Tuscany

Don’t let our use of the word “concierge” make you think we are a fancy hotel in a city! On the other hand, it is very unusual for a stay at a private town home such as Le Casine di Castello to include the level and quality of personal service that we provide. This, in fact, is what sets us apart from the rest and gives so much value to you.

isabellaBefore you even arrive, our service to you begins! The moment you send an email to Isabella inquiring about a stay, you will find her to be an enormous help to you as you begin to plan your vacation to Tuscany.

The reply you will receive will be complete with details regarding your stay, the opportunities, the activities, the options, and the costs involved. As she helps you to find the perfect apartment that will meet the needs of your group, she will also answer any question you have regarding transportation (services, distances, best routes, etc.), activities, dietary needs, connections to other parts of your itinerary, suggestions for hotels and services, special requests (gifts, flowers, special dinner reservations, wedding vow renewal services, etc.), special locations to “pop the question” for soon-to-be engaged couples, where to buy antique rings, handmade leather goods, high quality ceramics, and much more. You will always feel that you are taken care of and confident about your stay.


During your stay you will also meet Carlotta—described by guests as a true gem. Carlotta is Tuscan “DOC”—born, raised, and educated in Tuscany—which means that she either knows or can find out anything you need about anything at all. Her English is perfect, her sense of humor is delightful, and her personality is warm sunshine, consistently steady and happy. She will make any reservations you need, make certain you have directions for any place you need to go, and will be on the other end of the phone anytime you need some answers or help.

Between the two of these warm and sparkling personalities—these women who take their responsibility for each guest so completely to heart—you have nothing to be concerned about regarding your stay, except how to choose to spend your time in ways that give you great pleasure and satisfaction.

Please do not hesitate to contact either Isabella or Carlotta for anything you need!


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